All main VW Audi stock vehicles sold by us come with a standard 6 month warranty in the purchase price unless otherwise stated.

Extended warranty options and Roadside Assistance will be available to you at the time of sale with all benefits detailed to you allowing you an informed choice as to whether you require these additional options for your peace of mind.

Warranty Claims Procedure

If you are an existing customer and you are in the unlikely situation where you need to make a claim please follow the link below.

Procedure & Numbers


Costs

The rates below apply to all of our main VW Audi Stock with a total mileage not exceeding 100000 miles or 10 years of age.

  • 12 Month. Individual claim limit = £1000.00
    £295.00
  • 24 Month. Individual claim limit = £1000.00
    £395.00
  • 36 Month. Individual claim limit = £1000.00
    £595.00
  • 12 Month. Individual claim limit = Value of vehicle
    £450.00
  • 24 Month. Individual claim limit = Value of vehicle
    £595.00
  • 36 Month. Individual claim limit = Value of vehicle
    £695.00

Example of Level of Cover for vehicles under 100000 miles / 10 years.

The insurer will indemnify the Insured against loss due to sudden Mechanical Breakdown occurring during the period of cover only to those items specifically listed. All parts not listed are EXCLUDED from the Plan.

Gearboxes

Manual: All internal failure of gears, shafts, synchromesh hubs, selectors, seals & bushes, bearings, speedometer drive, overdrive units (when fitted), solenoid, transfer box.
Automatics: All internal failures of gears, oil pumps, seals, shafts, bushes, clutches, brake bands, governors, servos, torque convertor, drive plate, valve block, computer governor, modulator drive, speedometer drive.
Continuous Variable Transmissions CTX/CVT: All internal failures of clutches, planetary gears, reduction gears, shafts, variable pulleys, thrust link drives, internal seals, bushes & bearings.

Engine

Rocker assembly, inlet & exhaust valves, valve guides and springs (Excluding burnt valves and wastegates), cylinder head (excluding cracks & overheating damage), head gasket, head bolts, push rods, camshaft & cam followers, timing gears, chains, tensioners, oil pump, pistons & rings, cylinder bores, gudgeon pins, con rods & bearings, crankshaft & bearings, oils seals & bushes, inlet & exhaust manifolds, flywheel & ring gear, distributor drive, oil cooler.

Turbo

The complete unit (including the wastegate, providing it is an integral part of the turbo unit and cannot be purchased separately).

This cover only applies to Turbo units fitted as part of the Manufacturer's original specification.

Drive System (Front/Rear)

Crown wheel and pinion, half shafts, half shaft oil seals, bearings, planet gears, bevel gears, rear external drive units, constant velocity joints, 4 wheel drive units.

Steering

Rack and pinion, steering box, idler box, power steering rack/ram and pump, pressure pipes, reservoir, steering column.

Brakes

Brake master cylinder, wheel cylinders, brake calipers, servo, brake pumps, brake limiter valve, ABS computer / sensors / pumps.

Cooling System

Water pump, thermostat, heater matrix, electric fan motor/sensor, viscous fan coupling, radiator, air conditioning pump, condenser, evaporator, magnetic clutch and valves (when fitted as standard).

Propshaft

Propshaft, universal joints & bearings. Excluding rubber couplings and all other parts not listed.

Fuel System Petrol/Diesel

Mechanical/electrical fuel pump, carburetor, electronic carburetor sensors and stepper motors, choke assembly, injection system.

Fuel System Petrol/Diesel

Mechanical/electrical fuel pump, carburetor, electronic carburetor sensors and stepper motors, choke assembly, injection system.

Front/Rear Suspension

Shock absorbers, coil springs, upper & lower wishbones, ball joints, swivel joints, McPherson struts, suspension arms, anti-roll bar, self-levelling units & reservoir, pump & regulator valves, seals, displacer, hydro-pneumatic system.

Wheel Bearings

Front & Rear wheel bearings.

Clutch

Centre plate, pressure plate, thrust bearing, clutch fork, cable, master cylinder, slave cylinder.

Electrics

Starter / solenoid, alternator, regulator, coil, distributor, electronic ignition module, front & rear window/headlamp wiper motors, heater fan motor, indicator interrupters unit, electric window motor, sun roof motor, instrumentation gauges, centralised locking solenoid/pumps, switches, relays, sensors, electric aerial motor, horn, cruise control system.

ECU System

Ignition system, fuel system, transmission system.

Casings

Cylinder block, gearbox & axle provided they have been damaged by a Mechanical Breakdown of one of the items covered.

Sundry Items not covered

Antifreeze, lubricants, filters, transmission fluids, external oil leaks, serviceable and/or ancillary items (e.g. plugs, points, condenser, distributor cap, rotor arm, core plugs, exhaust system etc.).

Recovery

Towing charges up to an amount of £50.00 per occurrence (Inclusive of VAT)

Vehicle Hire

In respect of Car Hire. Up to £50.00 per day (including VAT) for a maximum of 7 days starting after the first day has elapsed from when the Insured Vehicle first became unusable. Car Hire is only available when the Manufacturer;s recommended repair time exceeds 8 hours. The period of Hire does not include delays awaiting start of repairs or delivery of parts.

Extensions to Coverage

In the event of a claim being admitted by the insurer the Insured may, if applicable, claim the following benefits, subject to the provision that the Insurer's liability shall not exceed the Limit of Indemnity and provided that prior authorisation is given by the administrator.

Overnight Accommodation

In respect of Overnight Accommodation up to £50.00 per night per occurrence (Inclusive of VAT) providing that:

  • Failure of the Insured Vehicle has occurred outside a 50 mile radius of the Insured's address or intended overnight accommodation, and
  • that the Insured Vehicle cannot be repaired during the day of the failure, and
  • a relief vehicle is not available.
Continental Use

Cover is extended whilst the Insured Vehicle is in any country of the EU or EFTA for a period of not more than 60 days in any 12 month period, with the Limit of Indemnity restricted to the equivalent United Kingdom rate for labour charges and parts at Manufacturer's list prices as applicable at the date of the claim.

Eligibility

Applicable to vehicles up to a maximum of 10 years old, having covered less than 100000 miles at the date of inception retailing over £5000.00

EXCLUSIONS. Chassis, bodywork, interior and exterior trim, glass, tyres, batteries, exhaust, catalytic converter, in-car entertainment, locks, seized brake calipers and all service items.

Please note that normal wear and tear of components is EXCLUDED as this will have been reflected in the purchase price according to age and mileage.

It is ESSENTIAL that the vehicle is serviced in accordance to the manufacturers specification and schedule. Failure to observe this WILL INVALIDATE the warranty.

For further information on the warranty options, level of cover and approximate costs please contact us.

E&OE. The information above is intended for guidance only and does not constitute an offer of any kind. Actual cover may vary according to vehicle sold.